If your radio does not appear to be functioning properly, please try these helpful troubleshooting tips.
Please note, messages displayed on your Sirius XM radio screen may vary slightly from what's noted below.
If I do manage to get it to open and get to the log-in screen, I enter my info and attempt to log-in, then it says something like, “Gateway Timeout”.
And now, if I do actually manage to log in and get it to play, the section of the player where you switch channels is now giving me the “Sirius Internet Radio is Temporarily Unavailable” message, despite the fact that I am still listening to the channel I was able to open upon logging in.
In another thread customers are complaining that popular third-party streaming radio services have been sent cease-and-desist letters from Sirius, further limiting access to streaming Sirius programming online.
Naturally, Sirius-XM hasn’t responded to customer queries about the issue.
Click here for a copy of instructions that you can print out and take to your vehicle.
If you are parked in an underground garage, you should receive a signal after leaving the garage.Make sure the Sirius XM antenna cable is firmly and securely plugged into the cradle.Make sure the Sirius XM antenna cable is not bent or broken.Taxes: You are responsible for all taxes or other government fees and charges, if any, which are assessed based on the Service address on your account.
All amounts charged to your account, including fees and shipping charges for Receivers purchased directly from the Site, may be subject to tax, which will vary according to your billing or shipping address and applicable law.
Your radio needs to be powered on and tuned to Channel 184 for Sirius radios or Channel 1 for XM and Sirius XM radios.