Airlines KLM and Aeroméxico both announced their participation.
The two airlines as well as other agencies and airlines had already launched chatbot services via Facebook Messenger in 2016 – Aeroméxico's sells tickets and answers questions using artificial intelligence, while both airlines provide assistance from human agents, as well as automated flight status updates, check-in for flights, delivery of mobile boarding passes, and recommendations for hotels, restaurants and activities in the destination.
The term "Chatter Bot" was originally coined by Michael Mauldin (creator of the first Verbot, Julia) in 1994 to describe these conversational programs.
Chat bots market growth is anticipated to be driven by proliferating demand for intelligent customer engagement, growing usage of mobile applications & websites, and rise in demand of computerized patient management tools in healthcare segment More recent notable programs include A. The bots usually appear as one of the user's contacts or as a participant in a group chat.